Help Centre

Important notices

From 01 January 2025, the Personal Information Protection Act 2016 will be introduced in Bermuda. To comply with this legislation, HSBC updated its Terms and Conditions and Privacy Notices, with the changes to apply from 01 January 2025. Please refer to https://www.business.hsbc.bm/en-gb for further information.

Watch out for fraudulent phone calls

We have seen an increase in fraudsters calling customers to gain access to their online banking accounts. We will never ask for passcodes, PINs or security codes through social media, text message or phone call. And we will never ask to take control of your computer remotely, or for you to complete a transaction for us.

If you think you've been contacted by a fraudster, please call us on 299 5959 to report it. You can also send copies of emails or text messages you've received to phishing@hsbc.bm.

Protect yourself from payment scams >

We have made changes to the HSBC Bermuda Direct Debit User Agreement and the Direct Debit Request Form, which will take effect on June 1st 2024. Please review the updated Direct Debit User Agreement and Direct Debit Request Form to ensure you remain compliant. Terms and Conditions - HSBC Business Banking. If you have any questions or require any further information about these updates, please contact your Relationship Manager.

Important information regarding new HSBC Continental Europe (Czech Republic) Correspondent Bank

Effective December 15, 2023, all outward wires in CZK currency will be routed via the new correspondent bank, HSBC Continental Europe (Czech Republic).

To avoid potential delays in processing inward (CZK) Priority payments, please provide the new routing information to anyone who may need to send CZK payments to your HSBC Bermuda accounts.

Further to HSBC Bank Bermuda’s announcement on February 16^th, 2022 to permanently close the Church Street branch on June 30^th, 2022, we are writing to inform you that as a result of the branch closure, we shall also close the Commercial Drop Box Chutes at that location.

Effective December 6^th, 2022 the Commercial Drop Box Chutes will no longer be in operation at the Church Street location

Should you wish to utilize other Commercial Drop Box Chutes, please visit one of the following locations.


Branch	Street
Harbourview Centre	Reid Street
Somerset	Mangrove Bay Road
St. Georges	Water Street
Compass Point Express Banking	Bermudiana Road

We apologize for any inconvenience caused and thank you for your continued patronage

Base Lending Rate increase

Please be advised that effective 4 October, 2022 the bank will increase its base lending rates by 0.50%.

The base rate for Bermuda dollar commercial loans will increase from 4.25% to 4.75%. The base rate for Bermuda dollar residential mortgages and consumer loans will increase from 3.50% to 4.00%

Important information regarding new Polish Zloty (PLN) correspondent bank

Effective 1st September 2022, all outward Priority payments in PLN currency will be routed via the new correspondent bank, HSBC Continental Europe (Poland)

In order to avoid potential delays in processing inward PLN Priority payments, please provide the new routing information to anyone who may need to send PLN payments to your HSBC Bermuda account(s).